Standard
- Hours
- Business hours (M–F)
- Channels
- Email, portal tickets
- SLA
- P3/P4 response
Tasks.cash — Launching Today. Development 95% · Launch Window Today
Clear commitments on response times, support tiers, and escalation procedures.
| Priority | Response | Resolution Target | Description |
|---|---|---|---|
| Critical (P1) | 15 minutes | 4 hours | Production down, data breach, or complete service outage. |
| High (P2) | 1 hour | 8 hours | Major feature broken affecting most users. |
| Medium (P3) | 4 hours | 24 hours | Non-critical bug or degraded performance. |
| Low (P4) | 8 hours | 72 hours | Minor issues, questions, or enhancement requests. |
Initial triage and resolution for standard issues.
Complex technical issues escalated within 2 hours.
Critical production issues with executive visibility.
P1 incidents with direct C-level communication.
Partner with PTF Closing LLC for professional software development, AI solutions, and enterprise digital products. Request a quote or schedule a consultation today.